Privacy Policy

ElevateHQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our project management platform at elevatehq.io.

Last Updated on January 1, 2024

Information We Collect

Information You Provide

  1. Account Information: Name, email address, phone number, company name, job title

  2. Profile Information: Profile picture, bio, timezone, language preferences

  3. Payment Information: Credit card details, billing address (processed securely via payment processors)

  4. Communication Data: Messages, comments, feedback within the platform

Information Collected Automatically


  • Usage Data: Features used, actions taken, time spent on platform

  • Device Information: Browser type, operating system, IP address

  • Cookies: Session cookies and preference settings

  • Analytics: Performance metrics and error reports

How We Use Your Information

We use collected information to:

  • Provide and maintain our services

  • Process your transactions and manage subscriptions

  • Send important updates about your account

  • Improve our platform based on usage patterns

  • Provide customer support

  • Ensure platform security and prevent fraud

  • Comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Team Members: Within your organization as per your settings

  • Service Providers: Third-party vendors who help us operate our platform (hosting, analytics, payment processing)

  • Legal Requirements: When required by law or to protect our rights

  • Business Transfers: In case of merger, acquisition, or sale of assets

Data Security

We implement industry-standard security measures including:

  • SSL/TLS encryption for data in transit

  • Encrypted storage for sensitive information

  • Regular security audits and updates

  • Access controls and authentication

  • Secure backup procedures

Your Rights

You have the right to:

  • Access your personal information

  • Update or correct your data

  • Delete your account and associated data

  • Export your project data

  • Opt-out of marketing communications

  • Request information about data processing

Data Retention

We retain your data as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance for up to 90 days.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

ElevateHQ is not intended for users under 16 years of age. We do not knowingly collect information from children.

Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notification.

Contact Us

For privacy-related questions or concerns:

  • Email: hello@elevatehq.io

Cookie Policy

We use cookies to:

  • Keep you logged in

  • Remember your preferences

  • Analyze platform usage

  • Improve user experience

You can control cookies through your browser settings, though some features may not function properly without them.